Cancellation & Refund Policy

This policy explains how paid inaiy subscriptions are billed, renewed, changed, cancelled and refunded. It forms part of our Terms of Service. If you have a separate signed agreement or order form with us, that agreement controls where it differs.

1. Plans and payment

• The Free plan costs nothing, has no end date and needs no card.
• Paid plans are prepaid for a monthly or yearly period, chosen at checkout. Prices are in Indian Rupees and include GST. A GST tax invoice is issued for every payment and is available under Settings → Billing in the app.
• Payments are processed by Razorpay (cards, UPI, net banking and wallets, as offered at checkout).
• There are no automatic charges. We never charge you again without you paying at checkout. We send reminders 7, 3 and 1 days before a paid period ends.
• WhatsApp / Meta conversation charges for your own WhatsApp Business number are billed by Meta directly, not by us, and are outside this policy.

2. Service delivery

inaiy is an online software service; nothing is shipped. Your plan is activated automatically as soon as the payment is confirmed, normally within a few minutes. If you were charged and your plan is not active after 30 minutes, write to us with the payment reference and we will activate it or refund the payment.

3. Renewal

• Renewing the same plan and billing cycle adds a full period to your current end date, so renewing early never loses days.
• If a paid period ends without renewal, you keep full access for a 7-day grace period. Renewing within the grace period continues from the original end date.
• After the grace period the workspace moves to the Free plan. Nothing is deleted: your contacts, conversations, templates and settings stay, and you can upgrade again at any time.

4. Changing plans

When you upgrade, downgrade or switch between monthly and yearly, the unused value of your current paid period is converted into extra days on the new plan. You pay the full price of the new plan; there are no partial charges and no cash refunds for the unused value.

If your usage is above the limits of the plan you move to, existing data stays, but creating more of that resource (for example contacts, users or campaigns) is paused until usage is within the limit or you upgrade. Incoming customer messages are never blocked.

5. Cancellation

• You can cancel a paid plan at any time from Settings → Billing. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then, and the workspace then moves to the Free plan.
• You can withdraw a scheduled cancellation at any time before the period ends.
• The Free plan does not need to be cancelled. To close your account entirely, contact us.
• Cancelling does not by itself entitle you to a refund for the remaining days of the period.

6. Refunds

Subscription fees are generally non-refundable once a paid period has started. We will refund a payment in full or in part when:

• you were charged more than once for the same order or period (duplicate payment);
• you were charged but the plan could not be activated;
• you were charged an incorrect amount because of an error on our side; or
• a refund is required by applicable law.

We may also grant other refunds at our discretion. To request a refund, email sales@pennaiappz.com within 7 days of the payment with your workspace name, the payment reference or invoice number, and the reason.

• Approved refunds are made through Razorpay to the original payment method. Banks usually credit them within 5–7 working days after we initiate the refund.
• A GST credit note is issued against the original invoice for every refund.
• A full refund of the payment for the current period ends that paid period immediately and the workspace moves to the Free plan. A partial refund does not change your access.

7. Chargebacks and disputes

Please contact us before raising a dispute with your bank — most billing problems are resolved quickly. If a chargeback is decided against us, it is treated like a full refund and the workspace moves to the Free plan.

8. Suspension

We may suspend a workspace for fraud, abuse, non-payment of amounts owed under a separate agreement, or a serious breach of our Terms of Service or of WhatsApp / Meta policies. Fees for a period in which a workspace was suspended for these reasons are not refunded.

9. Workspaces billed by a partner

If your workspace is provided and billed by one of our partners or resellers, the partner's billing, cancellation and refund terms apply. Please contact the partner first.

10. Changes to this policy

We may update this policy from time to time. Changes apply to payments made after the updated date shown above; a period you have already paid for keeps the terms in force when you paid.

11. Contact

Billing and refund requests: sales@pennaiappz.com
PENNAI APPZ (OPC) PRIVATE LIMITED, NO 134, Beruhalli, Maruderi, Pochampalli, Krishnagiri - 635204, Tamil Nadu, India